Every product in the What Is X Wearing shop is printed especially for you after your order is placed. This helps us avoid unnecessary stock and waste, but it also means our returns process differs from that of a conventional clothing retailer.

We do not normally offer voluntary returns or exchanges because you selected the wrong size or colour, changed your mind or no longer require the product. However, every order is protected by our quality guarantee, and this policy does not limit any statutory consumer rights available to you.

Returns at a Glance

• Every product is printed to order.
• We do not normally accept voluntary returns for incorrect sizing, colour selection or buyer’s remorse.
• Damaged, defective, misprinted and incorrectly fulfilled products are covered by our quality guarantee.
• Please report quality problems within 30 days of receiving your order.
• Clear photographs will usually be required.
• Do not return an item before contacting us.
• Statutory cancellation and consumer rights remain unaffected.

Our Quality Guarantee

We want every product to arrive in the condition advertised. If your item arrives damaged, defective, incorrectly printed or materially different from what you ordered, please contact us at whatisxwearing@outlook.com

Our quality guarantee covers issues including:

• Damage sustained before or during delivery
• Manufacturing defects
• Missing, distorted or noticeably defective printing
• Printing in the wrong position or colour
• Receiving the wrong product, colour or size
• Missing items from your order

Once the problem has been confirmed, we will arrange an appropriate replacement or refund at no additional cost.

You will not normally need to return a damaged or defective product unless we specifically ask you to do so.

How to report a problem

Please contact us within 30 days of receiving the product and include:

• Your order number
• A description of the problem
• A clear photograph showing the complete product
• A close-up photograph of the damage or printing defect
• A photograph of the packaging or shipping label if it was also damaged

If several products are affected, please provide a photograph showing all affected items together where possible.

Reporting the problem within 30 days allows us to investigate it promptly with our fulfilment partner. This reporting request does not limit any longer statutory rights that may apply.

Returns for Sizing, Colour or Change of Mind

Because our products are printed individually after an order is submitted, we do not offer a voluntary return or exchange service where:

• The wrong size was ordered
• The wrong colour was selected
• The customer changed their mind
• The item is no longer required
• The customer ordered more than one size to compare
• The product fits differently from another brand but matches the published measurements

Please consult the size guide carefully before ordering. If you are between sizes or prefer a looser fit, compare the measurements with a similar garment you already own.

This voluntary returns policy does not remove cancellation or return rights provided by applicable consumer law.

Statutory Cancellation Rights

Customers in some countries have a legal right to cancel an online purchase even when there is no fault with the product.

For UK consumers, this will generally include the right to notify us of a cancellation within 14 days after receiving a non-personalised product. After notifying us, the product must normally be returned within a further 14 days.

Where this right applies:

• Contact us at whatisxwearing@outlook.com before returning anything.
• The product must be returned in a condition that allows us to inspect it.
• You are responsible for return postage unless the product is faulty, damaged or incorrect.
• We may make a reasonable deduction if the product has been used or handled beyond what is necessary to inspect it.
• We will refund the product price and the cost of our least expensive standard outbound delivery option.
• Refunds are normally issued within 14 days of receiving the returned product or satisfactory evidence that it has been sent.

Products made to your individual specifications or clearly personalised for you may be excluded from statutory change-of-mind cancellation rights.

Customers outside the UK may have different rights under their local consumer laws. Nothing in this policy is intended to exclude rights that cannot legally be excluded.

Do not send products to the address on the original package or directly to Printful unless we have specifically instructed you to do so.

Can I Exchange a Product?

We do not currently operate a standard exchange service.

If your product is defective, damaged or incorrectly fulfilled, contact us so that we can arrange a replacement or refund. If you selected the wrong size or colour, you will normally need to place a new order, except where applicable consumer law provides otherwise.

Can I Change or Cancel an Order?

Contact us immediately if you need to change the size, colour, delivery address or other order information.

Orders are sent to production automatically. We may be able to change or cancel an order while it is still waiting for fulfilment, but we cannot guarantee this.

Once printing or fulfilment has started, the product cannot normally be changed or cancelled.

How Long Does Production Take?

Every product is printed after you order it. Standard fulfilment normally takes approximately 2 to 5 business days before the order is dispatched.

Fulfilment time is separate from shipping time. Delays may occasionally occur because of product availability, unusually high demand, quality checks or fulfilment-centre capacity.

How Long Does Delivery Take?

Delivery estimates depend on the destination, available fulfilment centre and shipping method.

As a general guide:

• Domestic or nearby-region delivery can take approximately 1 to 8 business days after fulfilment.
• International standard delivery can take approximately 5 to 20 business days after fulfilment.

These are estimates rather than guaranteed delivery dates. Customs processing, severe weather, carrier disruption, public holidays and seasonal demand can cause delays.

The delivery estimate available during checkout should be treated as the most relevant estimate for your order.

Do You Deliver Internationally?

Yes, we deliver to many international destinations. The countries and shipping methods currently available will be shown during checkout after you enter your delivery address.

Some countries or regions may be unavailable because of carrier restrictions, customs rules, legal requirements or temporary service disruptions.

Where Will My Order Be Printed?

Our products are printed and fulfilled through Printful’s international fulfilment network.

Whenever possible, an order is routed to a facility close to the delivery address. However, the exact facility depends on product availability, printing capabilities and production capacity. We cannot guarantee that an order will be produced domestically.

This means an order may occasionally cross an international border even when a closer fulfilment facility exists.

Will I Have to Pay Customs Duties, Tariffs or Import Taxes?

International orders may be subject to customs duties, tariffs, import VAT, handling fees or other charges imposed by the destination country.

Where duties and taxes are included or collected during checkout, this should be shown as part of the order total. If they are not shown as prepaid, the recipient is responsible for paying any charges requested by customs authorities or the delivery carrier.

These charges:

• Are determined by the destination country
• Can depend on the order value, product type and country of manufacture
• Are not controlled by What Is X Wearing
• May change without notice
• Are normally paid directly to customs or the delivery carrier

We cannot provide a guaranteed estimate of customs charges before an order is placed.

If a customer refuses to pay an applicable customs charge, the package may be returned or treated as unclaimed. Additional shipping charges may be required before it can be sent again. Customs charges already paid to an authority cannot be refunded by us.

Will My Order Arrive in One Package?

Not necessarily. Products may be printed at different facilities or require different packaging.

If your order is divided into multiple shipments, the packages may arrive on different dates. You should receive separate tracking information for each shipment where tracking is available.

You will not be charged additional shipping solely because we divide an order into separate packages after checkout.

How Do I Track My Order?

When your order is dispatched, you should receive a shipping confirmation containing the available tracking information.

Tracking can sometimes take up to 24 hours to update after the shipping label has been created. International tracking may also pause while a package passes between carriers or through customs.

Please check your spam or junk folder if you have not received the shipping confirmation.

What If My Order Is Late?

If the estimated delivery date has passed, allow an additional five business days for carrier delays before contacting us.

If the package still has not arrived, email whatisxwearing@outlook.com  with your order number. Claims for packages believed to be lost should be submitted within 30 days of the estimated delivery date.

What If Tracking Says Delivered but I Cannot Find the Package?

First check:

• Around the delivery address and any designated safe place
• With other members of the household
• With neighbours or building management
• With the local delivery carrier

If the package cannot be located, contact us promptly with your order number and tracking information. We will review the shipment and determine what further action is available.

What If I Entered the Wrong Address?

Contact us immediately if you notice an error in your delivery address. We may be able to correct it if the order has not shipped.

Once an order has been dispatched, we cannot guarantee that its destination can be changed.

If a package is returned because the address provided was incorrect or incomplete, additional shipping charges will normally apply before it can be resent.

What Happens If a Package Is Unclaimed or Refused?

Packages returned because they were unclaimed, refused at delivery or left at customs may be held for a limited period.

If we contact you about a returned package, respond promptly. Additional shipping charges may apply, and the package may no longer be available for reshipment if it is not claimed within the stated period.

Refusing a delivery does not automatically create a right to a refund.

How Are Refunds Issued?

Approved refunds are sent to the original payment method used for the order.

Once processed, the time required for the funds to appear depends on your bank or payment provider. Shipping costs, customs charges and other third-party fees may be non-refundable unless consumer law requires otherwise.

Still Need Help?

For assistance with an order, return, delivery or quality problem, contact:

Email: whatisxwearing@outlook.com

Please include your order number so we can locate your purchase quickly.